Shipping and Returns


DELIVERY COST & TIMES

(ALL DELIVERY TIMES ARE APPROXIMATE. AFTER ORDER HAS BEEN PLACED, PLEASE ALLOW 2 - 5 DAYS FOR PROCESSING AND DISPATCH

All delivery times are approximate. After you have placed your order, please allow 2-5 working days for your order to be processed and dispatched. While I endeavor to get orders out within 2 days, It's just little old me on my own so please be patient!

FREE WORLDWIDE SHIPPING on orders over €75

 

Island of Ireland:

Tracked Postage via An Post: 1 - 3 Business Days (once dispatched). Tracking number available with this option. €4.95

 

United Kingdom:

Tracked Postage via An Post: 2 - 10 Business Days (once dispatched) €7.95

 

EU Standard Delivery Zone:

 

Tracked Postage via An Post: 3 - 14 Business Days €8.95

 

United States and Canada

 

Tracked Postage via An Post: 5 - 21 Business Days €9.95

 

Australia and New Zealand

 

Tracked Postage via An Post: 6 - 21 Business Days €9.95

 

United Arab Emirates:

 

Tracked Postage via An Post: 5 - 21 Business Days €9.95

 

Rest of World:

See rate at checkout page

 

* Any custom and import taxes that may apply to international shipping are the responsibility of the customer. See your country's regulations for more information.

 

RETURN POLICY

Under the EU Distance Selling Regulations you have the right to return unwanted goods. You are entitled to a cooling-off period in which you have 14 days to cancel your order. The period starts the day that goods are received.  All customers exercising this right must return the goods unused in their original packaging.

To return goods, please contact me. I will need an email from you including your name and order number. Please submit this to hello@thetemplewolf.com. Unfortunately The Temple Wolf cannot cover the cost of your return postage and packaging. Goods are to be returned at the customer's expense. 

Once I receive your return request, I will discuss options with you and provide instructions to return the item.

Assuming the item arrives to us in good condition, we can credit you within 30 days of receipt. 

 

DAMAGED/ INCORRECT ITEMS

All items are checked thoroughly before dispatch.

If you do receive an item that has been damaged or is incorrect, please email me within 48 hours of receipt detailing your order number and a description of the damage or incorrect item(s) to hello@thetemplewolf.com. After 48 hours, your item will fall within the 14-day returns policy described above. 

Once I receive your return/exchange request I will agree to exchange or refund the order and will provide instructions to return the item.

Damaged/Incorrect items must be returned as they were received; unused and in reasonable packaging.

Assuming that our Return Policy has been adhered to returned goods will be credited within 30 day of our receiving them.

 

If you are in doubt about any aspect of the Return Policy, please contact me, Emma, at hello@thetemplewolf.com and I'll be happy to help!