FAQs


1. I've placed my order. What happens now?

Thank you for ordering! I will now start preparing your order for you. I will pull your product, examine and make sure it is perfect before I pack it with love and care! Once your order is packed and labelled, I will scan it into the system. This will trigger a DISPATCH email to be sent to you. This email will contain your tracking number. Once your package has been scanned into the An Post system, you'll start to see activity on the tracking page. 

2. How do I track my order?

Once I have packed and dispatched your order, I will hand it over to An Post. You can track your order by clicking on the tracking number link you will have received in your dispatch email. Alternatively, you can click on the following link. https://www.anpost.com/Post-Parcels/Track/Search

3. I have not received a dispatch email.

Please allow 1 - 4 working days for your order to be dispatched. Then, try checking your spam folder as they can sometimes make their way there. If there is still no sign of it, please contact me at hello@thetemplewolf.com and we'll get it sorted!

4. The tracking page says my item has been delivered but I have not received it.

- Please have a good look around your home. We've all experienced packages being left in the strangest of places! The post service I use requires a signature on delivery so the item should not be left at the door. 

- Please ask housemates and neighbours if they took in the order for you.

- When you visit the An Post tracking page, there should be an option to see who signed for the item. 

- Please contact An Post to see if they can provide any information for you. 

- If the above actions have not solved the problem, please contact me at hello@thetemplewolf.com

5. I want to return my item.

Please have a look a the returns section. 

6. I'm so happy with my order, I want to sing The Temple Wolf's praises...

Why thank you! I would absolutely love if you would share it with your friends either by word of mouth or on one of your social media channels. Tag @thetemplewolf so I can see. If you're on private, I won't be able to see so let me know via message so I can thank you! 

You can also leave a review on the main Google channel. 

I appreciate this so much. Thank you!